Refund Policy

30-day money-back guarantee. If you're not satisfied with a paid ThirdNexa plan, you can request a full refund within 30 days of your order date — no questions asked. This applies to both monthly and annual subscriptions, on first purchase and on each renewal.

How to request a refund. Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or contact us through our contact form or by email to support@thirdnexa.com and we'll take care of it.

After the 30-day window. You can cancel your subscription at any time. Cancellation stops future renewals; your access continues until the end of the period you've already paid for.

Refunds are issued to the original payment method. Processing time depends on your bank or card issuer.